Jira Service Management

{"xsrfToken":"4e9190fb5af22cda60f728112ea17c99262b3ae6_lout","branding":{"id":"1","key":"databc","name":"Data Systems & Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#fcfeff","headerLinkColor":"#292929","headerLinkHoverColor":"#183257","headerLinkHoverBGColor":"#183257","headerBadgeColor":"#183257"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/86797ec5-5561-4467-bd9b-6ecc249a161d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDgxNzQwZC00NzBiLTRlOTgtOGUyNS05MjdlOWQzZjlkNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2Nzk3ZWM1LTU1NjEtNDQ2Ny1iZDliLTZlY2MyNDlhMTYxZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODk2OTIsIm5iZiI6MTczMjE4OTA5Mn0.KRtV6pQhrHSoDZzjG9rle5cly_axQQUnkHqgs-9Fe2c&client=3d81740d-470b-4e98-8e25-927e9d3f9d78&mode=fit","logoId":"86797ec5-5561-4467-bd9b-6ecc249a161d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Data Services Client Hub","sharedPortalName":"The Data Services Client Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Data Services Client Hub","sharedPortalName":"The Data Services Client Hub","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/109bb458-f715-40d0-a47b-e7123fcad644/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDgxNzQwZC00NzBiLTRlOTgtOGUyNS05MjdlOWQzZjlkNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwOWJiNDU4LWY3MTUtNDBkMC1hNDdiLWU3MTIzZmNhZDY0NCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODk2OTIsIm5iZiI6MTczMjE4OTA5Mn0.03OoeOS06ZBKku4ATkSngs9A_uRZgTGwe8EemNz87f8&client=3d81740d-470b-4e98-8e25-927e9d3f9d78&height=300&mode=fit","bannerMediaApiFileId":"109bb458-f715-40d0-a47b-e7123fcad644","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"databc","projectId":10005,"serviceDeskId":1,"name":"Data Systems & Services","description":"Submit product and service requests using the options below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Access APIs","descriptionHtml":"For API Providers\n<ul>\n <li>Learn about API management by visiting the <a href=\"http://api.gov.bc.ca/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API Services Portal. </a></li>\n</ul>\nFor Developers\n<ul>\n <li>Looking for APIs provided by the BC Government? Visit the <a href=\"https://catalogue.data.gov.bc.ca/dataset?type=WebService&download_audience=Public\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BC Data Catalogue. </a></li>\n <li>If you want to submit a feature request or looking for help with specific APIs, visit the <a href=\"https://catalogue.data.gov.bc.ca/dataset?type=WebService&download_audience=Public\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BC Data Catalogue </a> and reach out directly to the API’s point of contact.</li>\n <li>For services that are supported by the API gateway, please visit our <a href=\"http://api.gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">APS Services Portal. </a></li>\n</ul>","callToAction":"Access APIs","introHtml":"Request access to and information about APIs.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[2],"key":""},{"id":"11","name":"Change my Existing Web Map","descriptionHtml":"","callToAction":"Change my Existing Web Map","introHtml":"Submit a request to update my map hosted by DataBC.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[6],"key":""},{"id":"173","name":"Change Organization and/or Business Unit","descriptionHtml":"","callToAction":"Change Organization and/or Business Unit","introHtml":"Submit a request to change the current Organization and or Business Unit associated to the namespace.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[2],"key":""},{"id":"12","name":"Change/Add Data Layers to My Web Map","descriptionHtml":"","callToAction":"Change/Add Data Layers to My Web Map","introHtml":"Submit a request to change or add a data layer for my map hosted by DataBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6],"key":""},{"id":"25","name":"Close an Account","descriptionHtml":"To close an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. ","callToAction":"Close an Account","introHtml":"Submit a request to close a DataBC related account.","icon":10703,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[3],"key":""},{"id":"13","name":"Create a New Account","descriptionHtml":"To create a new account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/261\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from your director or the data custodian prior to submitting this request. The data custodian is often a director or executive director. Please download a copy of the email approval and upload it to the attachment field below. ","callToAction":"Create a New Account","introHtml":"Request a new account for DataBC related products and services.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[3],"key":""},{"id":"148","name":"Create a New ArcGIS Online Account","descriptionHtml":"","callToAction":"Create a New ArcGIS Online Account","introHtml":"Request a new BC's Map Hub (ArcGIS Online AGO) account.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"145","name":"Data Access Delegator Change Request","descriptionHtml":"","callToAction":"Data Access Delegator Change Request","introHtml":"Submit a request to update delegated authority for enabling data access.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"14","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"Need a little more information about DataBC, our tools or our services? Let us know how we can help.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[1],"key":""},{"id":"172","name":"Get Help Adding an Organization and/or Business Unit to a Namespace","descriptionHtml":"","callToAction":"Get Help Adding an Organization and/or Business Unit to a Namespace","introHtml":"Let us know if you don’t know your Organization/Business Unit or it is not listed.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[2],"key":""},{"id":"56","name":"Get Help Finding Data in the BC Data Catalogue","descriptionHtml":"","callToAction":"Get Help Finding Data in the BC Data Catalogue","introHtml":"Can't find the data you're looking for in the BC Data Catalogue? Ask a DataBC expert.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[4],"key":""},{"id":"5","name":"Get Help from an API Program Services Expert","descriptionHtml":"Get support with the API Services Portal, find out more about onboarding, report issues, request changes, and ask questions about APIs. You can also chat with us on <a href=\"https://chat.developer.gov.bc.ca/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Rocket.Chat </a> in the #aps-ops channel.","callToAction":"Get Help from an API Program Services Expert","introHtml":"Get support with the API Services Portal, find out more about onboarding, report issues, request changes, and ask questions about APIs.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[2],"key":""},{"id":"6","name":"Get Help with the Geomark Web Service","descriptionHtml":"","callToAction":"Get Help with the Geomark Web Service","introHtml":"Get connected to a Geomark Web Service expert","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[7],"key":""},{"id":"175","name":"Help with Data Policies, Standards and Guidance","descriptionHtml":"Not sure where to start? You can find a full list of policies, standards and guidance related to data on the <a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Policies, Procedures & Standards</a> page.\nWhere to find policies, standards and guidance:\n<ul>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-guideline-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Guideline, Specification or Policy</a></li>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-standard\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Standard</a></li>\n</ul>","callToAction":"Help with Data Policies, Standards and Guidance","introHtml":"Get help understanding data policy, standards and guidance.","icon":10706,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[76],"key":""},{"id":"16","name":"Learn About Data Sharing Options","descriptionHtml":"Take a look at our <a href=\"https://bcgov.github.io/data-publication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a> to learn about options available for sharing data through DataBC. If you have questions about data sharing not addressed by our documentation, please submit a request below. ","callToAction":"Learn About Data Sharing Options","introHtml":"Not sure how to make your data available for use or where your dataset(s) should be hosted? Engage with a DataBC data expert to answer your questions.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[5],"key":""},{"id":"232","name":"Learn More About Accounts and Access","descriptionHtml":"","callToAction":"Learn More About Accounts and Access","introHtml":"Get help understanding more about DataBC account options","icon":10678,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[3],"key":""},{"id":"17","name":"Modify an Existing Account","descriptionHtml":"To modify an existing BC Geographic Warehouse (BCGW) account, for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. ","callToAction":"Modify an Existing Account","introHtml":"Request changes to be made to a DataBC related account.","icon":10701,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[3],"key":""},{"id":"18","name":"Provide Feedback","descriptionHtml":"","callToAction":"Provide Feedback","introHtml":"Send us your feedback so we can continue to improve.","icon":10696,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[1],"key":""},{"id":"19","name":"Publish a Layer File in iMapBC","descriptionHtml":"Use this request to initiate the publication of a new layer file (.lyr) for use in iMapBC or the Layer Library Before a layer file can be created, the following must already exist: – The spatial dataset must already be modelled and published in the BC Geographic Warehouse (BCGW) database. – There must already be a BC Data Catalogue (BCDC) metadata record for the dataset. Dataset not published in the BCGW yet? <a href=\"https://dpdd.atlassian.net/servicedesk/customer/portal/1/group/5/create/28\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Submit a request to share your data through DataBC.</a> ","callToAction":"Publish a Layer File in iMapBC","introHtml":"Submit a request to publish an existing BC Geographic Warehouse spatial dataset as a layer file (.lyr) for presentation in iMapBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6,5],"key":""},{"id":"171","name":"Rename or Restructure Organizations in the BC Data Catalogue","descriptionHtml":"Organization refers to the ministry or broader public sector organization. Sub-organization refers to the division, branch or program name.","callToAction":"Rename or Restructure Organizations in the BC Data Catalogue","introHtml":"If an Organization or Sub-organization has been renamed or restructured, request an update to reflect changes in the BC Data Catalogue.","icon":10715,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[5],"key":""},{"id":"21","name":"Report a Data Quality Issue","descriptionHtml":"","callToAction":"Report a Data Quality Issue","introHtml":"Report an issue with data quality.","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[4],"key":""},{"id":"55","name":"Report an API Outage","descriptionHtml":"","callToAction":"Report an API Outage","introHtml":"Report an API outage.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[2],"key":""},{"id":"20","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"Report an outage for any DataBC tools or services.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[1],"key":""},{"id":"22","name":"Request a New Web Map","descriptionHtml":"","callToAction":"Request a New Web Map","introHtml":"Submit a request to work with DataBC to author a web mapping application.","icon":10714,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[6],"key":""},{"id":"24","name":"Request Access to a BC Data Catalogue Dataset","descriptionHtml":"","callToAction":"Request Access to a BC Data Catalogue Dataset","introHtml":"Request access to data found in the BC Data Catalogue.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[4],"key":""},{"id":"15","name":"Request Access to the BC Address Geocoder","descriptionHtml":"To acquire an API key for the BC Address Geocoder, complete the <a href=\"https://github.com/bcgov/ols-geocoder/blob/gh-pages/bc-location-services/bc-address-geocoder-api-key.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API key request process. </a>\nTo gain access to the Batch Geocoder, complete the <a href=\"https://github.com/bcgov/ols-geocoder/blob/gh-pages/bc-location-services/batch-geocoder-registration.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Batch Geocoder user registration process. </a>\nIf you wish to be informed of future <a href=\"https://github.com/BCGOV/ols-geocoder/blob/gh-pages/whats-new.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API changes </a> please submit the form below.","callToAction":"Request Access to the BC Address Geocoder","introHtml":"Request a BC Address Geocoder API Key","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"9","name":"Request Access to the BC Route Planner","descriptionHtml":"The BC Route Planner is limited to use by the Government of B.C.\nTo acquire an API key for the BC Route Planner, complete the <a href=\"https://github.com/bcgov/ols-router/blob/gh-pages/bc-route-planner-api-key.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API key request process. </a>\nIf you wish to be informed of future <a href=\"https://github.com/bcgov/ols-router/blob/gh-pages/rpng-release-notes.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API changes </a> please submit the form below.","callToAction":"Request Access to the BC Route Planner","introHtml":"Request a BC Route Planner API key (only for use by the Government of B.C.)","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"23","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"Suggest an enhancement to our products or services.","icon":10698,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[1],"key":""},{"id":"147","name":"Request Analytics for Hosted SMK Application","descriptionHtml":"","callToAction":"Request Analytics for Hosted SMK Application","introHtml":"Request an analytics report for your hosted Simple Map Kit application.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[6],"key":""},{"id":"294","name":"Request changes to the FrontCounter BC Discovery Tool or BC Physical Address Viewer","descriptionHtml":"","callToAction":"Request changes to the FrontCounter BC Discovery Tool or BC Physical Address Viewer","introHtml":"Submit a request to update a KML application hosted by Location Services","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[7],"key":""},{"id":"26","name":"Retire/Archive Data","descriptionHtml":"For BC Data Catalogue record archival see our documentation on <a href=\"https://bcgov.github.io/data-publication/pages/dps_bcdc_w.html#archivinga-metadata-record\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Archiving a Metadata Record</a> ","callToAction":"Retire/Archive Data","introHtml":"Submit a request to retire or archive an existing dataset.","icon":10720,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[5],"key":""},{"id":"27","name":"Share Data Under Open Data Licence","descriptionHtml":"For information on Open Data please see:\n<ul>\n <li>What is <a href=\"https://www2.gov.bc.ca/gov/content?id=356DD164F199469698087079C18272F5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data</a>?</li>\n <li>To publish Open Data for BC Government Organizations, please refer to the <a href=\"https://bcgov.github.io/data-publication/pages/open_data_w.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Workflow</a>. In order to publish under Open Data, you will need to complete the <a href=\"https://www2.gov.bc.ca/assets/download/97CF56DB283D4AE08968E4A4C7538D65\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Assessment and Checklist</a> and attach it to this request.</li>\n <li>For broader public sector organizations, please see <a href=\"https://bcgov.github.io/data-publication/pages/open_data_licence_create.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Creating an Open Government Licence</a>.</li>\n</ul>\nIf you need further information, please use the form below.","callToAction":"Share Data Under Open Data Licence","introHtml":"Request information on sharing data under an Open Data licence.","icon":10721,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[5],"key":""},{"id":"28","name":"Share New Data","descriptionHtml":"Use this request to publish a new dataset in the BC Geographic Warehouse (BCGW). Requirements for submitting this request: 1. Your source data is in a final state and ready to publish. If you are unsure about your data's readiness, submit a request to <a href=\"https://dpdd.atlassian.net/servicedesk/customer/portal/1/group/5/create/16\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn About Data Sharing Options </a>. 2. A completed <a href=\"https://bcgov.github.io/data-publication/pages/images/Dataset_Model_Current_TEMPLATE.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dataset Model </a> file ","callToAction":"Share New Data","introHtml":"Submit a request to share your data through DataBC.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[5],"key":""},{"id":"57","name":"Technical Support for the BC Address Geocoder, BC Route Planner or Geomark Web Service","descriptionHtml":"","callToAction":"Technical Support for the BC Address Geocoder, BC Route Planner or Geomark Web Service","introHtml":"Get support, report issues, and ask questions","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[7],"key":""},{"id":"29","name":"Transfer an Account","descriptionHtml":"To transfer an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. ","callToAction":"Transfer an Account","introHtml":"Request a DataBC related account transfer.","icon":10704,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[3],"key":""},{"id":"30","name":"Troubleshoot","descriptionHtml":"","callToAction":"Troubleshoot","introHtml":"Get connected to a DataBC expert who can help solve your issues.","icon":10699,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[1],"key":""},{"id":"31","name":"Update Existing Data","descriptionHtml":"","callToAction":"Update Existing Data","introHtml":"Submit a request to update aspects of an existing dataset.","icon":10718,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10718","groups":[5],"key":""},{"id":"7","name":"ADAM Delegation","descriptionHtml":"","callToAction":"ADAM Delegation","introHtml":"An ADAM Delegator allows a data manager to grant others access secure datasets via tools like secure iMapBC, IMF2 and the Data Distribution Services.","icon":10602,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"118","name":"APS Portal Namespace Approval","descriptionHtml":"When your submission is received, the APS team will review the request. You will be contacted when your namespace is approved or if we require additional details. All fields marked with a red asterisk * are required","callToAction":"APS Portal Namespace Approval","introHtml":"Submit a request to have your namespace approved.","icon":10740,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"8","name":"BC Address Geocoder API Key","descriptionHtml":"","callToAction":"BC Address Geocoder API Key","introHtml":"A Geocoder API key provides applications and developers access to a REST web service that both standardizes and resolves the physical locations of addresses.","icon":10486,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"10","name":"BC Route Planner API Key","descriptionHtml":"","callToAction":"BC Route Planner API Key","introHtml":"A Route Planner API key provides applications and developers access to a REST web service that offers vehicle route plans that are based on the BC Digital Road Atlas.","icon":10486,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"174","name":"Data Policies","descriptionHtml":"","callToAction":"Data Policies","introHtml":"Get help from a data policy expert.","icon":10715,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10615,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"109","name":"Request HectaresBC Data","descriptionHtml":"","callToAction":"Request HectaresBC Data","introHtml":"Request data prior to HectaresBC shutdown.","icon":10706,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Account Management"},{"id":4,"name":"Data Requests"},{"id":76,"name":"Data Policy, Standards and Guidance"},{"id":5,"name":"Data Sharing and Management"},{"id":6,"name":"Web Mapping Requests and Services"},{"id":7,"name":"Location Services"},{"id":2,"name":"API Requests and Services"},{"id":1,"name":"General Requests"}],"orderMapping":{"16":[7],"3":[13,17,29,25,232],"6":[148,22,11,12,19,147,145],"1":[14,18,23,30,20],"2":[5,4,172,55,15,9,173],"53":[175],"76":[175],"4":[24,56,21],"7":[15,9,6,294,57],"5":[28,31,171,26,27,19,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DATABC","userLanguageHeader":"Do you use iMapBC? We want to hear from you!","userLanguageMessageWiki":"We want to hear about your experience using iMapBC (Public or Secure) so that we can improve. If you’re interested in participating in an interview, please email jeffrey.joju@gov.bc.ca, and we will be in touch!","defaultLanguageHeader":"Do you use iMapBC? We want to hear from you!","defaultLanguageMessage":"We want to hear about your experience using iMapBC (Public or Secure) so that we can improve. If you’re interested in participating in an interview, please email jeffrey.joju@gov.bc.ca, and we will be in touch!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDgxNzQwZC00NzBiLTRlOTgtOGUyNS05MjdlOWQzZjlkNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTAyOTIsIm5iZiI6MTczMjE4OTA5Mn0.pzlUFZWDK2sPvau9joYWUmWJqVTrRWOMyNvuumt0ipo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"3d81740d-470b-4e98-8e25-927e9d3f9d78","tokenDurationInMins":20}},"sharedPortal":{"name":"The Data Services Client Hub","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://dpdd.atlassian.net/wiki","kbLinkDomainURLs":["https://dpdd.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}