Jira Service Management

{"xsrfToken":"2ad4400f51e59feab7b7bf1955eacd0d211303c5_lout","branding":{"id":"1","key":"databc","name":"Data Systems & Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#fcfeff","headerLinkColor":"#292929","headerLinkHoverColor":"#183257","headerLinkHoverBGColor":"#183257","headerBadgeColor":"#183257"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/86797ec5-5561-4467-bd9b-6ecc249a161d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDgxNzQwZC00NzBiLTRlOTgtOGUyNS05MjdlOWQzZjlkNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2Nzk3ZWM1LTU1NjEtNDQ2Ny1iZDliLTZlY2MyNDlhMTYxZCI6WyJyZWFkIl19LCJleHAiOjE2OTY0NTc1MzAsIm5iZiI6MTY5NjQ1NjkzMH0.6Cpk8H6J2QwjXdCx1usk-2KtN5t4IjrSCkKbghpedN8&client=3d81740d-470b-4e98-8e25-927e9d3f9d78&mode=fit","logoId":"86797ec5-5561-4467-bd9b-6ecc249a161d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Data Services Client Hub","sharedPortalName":"The Data Services Client Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Data Services Client Hub","sharedPortalName":"The Data Services Client Hub","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/109bb458-f715-40d0-a47b-e7123fcad644/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDgxNzQwZC00NzBiLTRlOTgtOGUyNS05MjdlOWQzZjlkNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwOWJiNDU4LWY3MTUtNDBkMC1hNDdiLWU3MTIzZmNhZDY0NCI6WyJyZWFkIl19LCJleHAiOjE2OTY0NTc1MzAsIm5iZiI6MTY5NjQ1NjkzMH0.k5Ys2T2j_Z7RNGhl1bOaaifqCelD7FpN_IXhBQ5t9W4&client=3d81740d-470b-4e98-8e25-927e9d3f9d78&height=300&mode=fit","bannerMediaApiFileId":"109bb458-f715-40d0-a47b-e7123fcad644","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"databc","projectId":10005,"serviceDeskId":1,"name":"Data Systems & Services","description":"Submit product and service requests using the options below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Access APIs","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Access APIs","introHtml":"Request access to and information about APIs.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[2],"key":""},{"id":"5","name":"Access the APS Gateway","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Access the APS Gateway","introHtml":"Request access to the APS Gateway to manage your API.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[2],"key":""},{"id":"11","name":"Change my Existing Web Map","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Change my Existing Web Map","introHtml":"Submit a request to update my map hosted by DataBC.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[6],"key":""},{"id":"173","name":"Change Organization and/or Business Unit.","descriptionHtml":"","callToAction":"Change Organization and/or Business Unit.","introHtml":"Submit a request to change the current Organization and or Business Unit associated to the namespace.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[2],"key":""},{"id":"12","name":"Change/Add Data Layers to My Web Map","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Change/Add Data Layers to My Web Map","introHtml":"Submit a request to change or add a data layer for my map hosted by DataBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6],"key":""},{"id":"25","name":"Close an Account","descriptionHtml":"To close an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. All fields marked with a red asterisk * are required","callToAction":"Close an Account","introHtml":"Submit a request to close a DataBC related account.","icon":10703,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[3],"key":""},{"id":"13","name":"Create a New Account","descriptionHtml":"To create a new account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/261\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from your director or the data custodian prior to submitting this request. The data custodian is often a director or executive director. Please download a copy of the email approval and upload it to the attachment field below. All fields marked with a red asterisk * are required","callToAction":"Create a New Account","introHtml":"Request a new account for DataBC related products and services.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[3],"key":""},{"id":"148","name":"Create a New ArcGIS Online Account","descriptionHtml":"","callToAction":"Create a New ArcGIS Online Account","introHtml":"Request a new BC's Map Hub (ArcGIS Online AGO) account.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"145","name":"Data Access Delegator Change Request","descriptionHtml":"","callToAction":"Data Access Delegator Change Request","introHtml":"Submit a request to update delegated authority for enabling data access.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"14","name":"General Information","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"General Information","introHtml":"Need a little more information about DataBC, our tools or our services? Let us know how we can help.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[1],"key":""},{"id":"172","name":"Get Help Adding an Organization and/or Business Unit to a Namespace","descriptionHtml":"","callToAction":"Get Help Adding an Organization and/or Business Unit to a Namespace","introHtml":"Let us know if you don’t know your Organization/Business Unit or it is not listed.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[2],"key":""},{"id":"56","name":"Get Help Finding Data in the BC Data Catalogue","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Get Help Finding Data in the BC Data Catalogue","introHtml":"Can't find the data you're looking for in the BC Data Catalogue? Ask a DataBC expert.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[4],"key":""},{"id":"57","name":"Get Help from a Location Services Expert","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Get Help from a Location Services Expert","introHtml":"Get support, report issues, and ask questions about Location Services.","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[7],"key":""},{"id":"6","name":"Get Help with the BC Geomark (area-of-interest) Service","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Get Help with the BC Geomark (area-of-interest) Service","introHtml":"Get connected to a BC Geomark Service expert.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[7],"key":""},{"id":"175","name":"Help with Data Policies, Standards and Guidance","descriptionHtml":"Not sure where to start? You can find a full list of policies, standards and guidance related to data on the <a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Policies, Procedures & Standards</a> page.\nWhere to find policies, standards and guidance:\n<ul>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-guideline-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Guideline, Specification or Policy</a></li>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-standard\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Standard</a></li>\n</ul>","callToAction":"Help with Data Policies, Standards and Guidance","introHtml":"Get help understanding data policy, standards and guidance.","icon":10706,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[76],"key":""},{"id":"16","name":"Learn About Data Sharing Options","descriptionHtml":"Take a look at our <a href=\"https://bcgov.github.io/data-publication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a> to learn about options available for sharing data through DataBC. If you have questions about data sharing not addressed by our documentation, please submit a request below. All fields marked with a red asterisk * are required","callToAction":"Learn About Data Sharing Options","introHtml":"Not sure how to make your data available for use or where your dataset(s) should be hosted? Engage with a DataBC data expert to answer your questions.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[5],"key":""},{"id":"232","name":"Learn More About Accounts and Access","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Learn More About Accounts and Access","introHtml":"Get help understanding more about DataBC account options","icon":10678,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[3],"key":""},{"id":"17","name":"Modify an Existing Account","descriptionHtml":"To modify an existing BC Geographic Warehouse (BCGW) account, for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. All fields marked with a red asterisk * are required","callToAction":"Modify an Existing Account","introHtml":"Request changes to be made to a DataBC related account.","icon":10701,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[3],"key":""},{"id":"18","name":"Provide Feedback","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Provide Feedback","introHtml":"Send us your feedback so we can continue to improve.","icon":10696,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[1],"key":""},{"id":"19","name":"Publish a Layer File in iMapBC","descriptionHtml":"Use this request to initiate the publication of a new layer file (.lyr) for use in iMapBC or the Layer Library Before a layer file can be created, the following must already exist: – The spatial dataset must already be modelled and published in the BC Geographic Warehouse (BCGW) database. – There must already be a BC Data Catalogue (BCDC) metadata record for the dataset. Dataset not published in the BCGW yet? <a href=\"https://dpdd.atlassian.net/servicedesk/customer/portal/1/group/5/create/28\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Submit a request to share your data through DataBC.</a> All fields marked with a red asterisk * are required","callToAction":"Publish a Layer File in iMapBC","introHtml":"Submit a request to publish an existing BC Geographic Warehouse spatial dataset as a layer file (.lyr) for presentation in iMapBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6,5],"key":""},{"id":"171","name":"Rename or Restructure Organizations in the BC Data Catalogue","descriptionHtml":"Organization refers to the ministry or broader public sector organization. Sub-organization refers to the division, branch or program name.","callToAction":"Rename or Restructure Organizations in the BC Data Catalogue","introHtml":"If an Organization or Sub-organization has been renamed or restructured, request an update to reflect changes in the BC Data Catalogue.","icon":10715,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[5],"key":""},{"id":"21","name":"Report a Data Quality Issue","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Report a Data Quality Issue","introHtml":"Report an issue with data quality.","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[4],"key":""},{"id":"55","name":"Report an API Outage","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Report an API Outage","introHtml":"Report an API outage.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[2],"key":""},{"id":"20","name":"Report an Outage","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Report an Outage","introHtml":"Report an outage for any DataBC tools or services.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[1],"key":""},{"id":"22","name":"Request a New Web Map","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Request a New Web Map","introHtml":"Submit a request to work with DataBC to author a web mapping application.","icon":10714,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[6],"key":""},{"id":"24","name":"Request Access to a BC Data Catalogue Dataset","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Request Access to a BC Data Catalogue Dataset","introHtml":"Request access to data found in the BC Data Catalogue.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[4],"key":""},{"id":"15","name":"Request Access to the BC Address Geocoder","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Request Access to the BC Address Geocoder","introHtml":"Geocode B.C. addresses or request a BC Address Geocoder API key.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"9","name":"Request Access to the BC Route Planner","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Request Access to the BC Route Planner","introHtml":"Plan a route in B.C. or request a BC Route Planner API key. The BC Route Planner is limited to use by the Government of B.C.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"23","name":"Request an Enhancement","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Request an Enhancement","introHtml":"Suggest an enhancement to our products or services.","icon":10698,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[1],"key":""},{"id":"147","name":"Request Analytics for Hosted SMK Application","descriptionHtml":"","callToAction":"Request Analytics for Hosted SMK Application","introHtml":"Request an analytics report for your hosted Simple Map Kit application.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[6],"key":""},{"id":"26","name":"Retire/Archive Data","descriptionHtml":"For BC Data Catalogue record archival see our documentation on <a href=\"https://bcgov.github.io/data-publication/pages/dps_bcdc_w.html#archivinga-metadata-record\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Archiving a Metadata Record</a> All fields marked with a red asterisk * are required","callToAction":"Retire/Archive Data","introHtml":"Submit a request to retire or archive an existing dataset.","icon":10720,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[5],"key":""},{"id":"27","name":"Share Data Under Open Data Licence","descriptionHtml":"For information on Open Data please see:\n<ul>\n <li>What is <a href=\"https://www2.gov.bc.ca/gov/content?id=356DD164F199469698087079C18272F5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data</a>?</li>\n <li>To publish Open Data for BC Government Organizations, please refer to the <a href=\"https://bcgov.github.io/data-publication/pages/open_data_w.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Workflow</a>. In order to publish under Open Data, you will need to complete the <a href=\"https://www2.gov.bc.ca/assets/download/97CF56DB283D4AE08968E4A4C7538D65\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Assessment and Checklist</a> and attach it to this request.</li>\n <li>For broader public sector organizations, please see <a href=\"https://bcgov.github.io/data-publication/pages/open_data_licence_create.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Creating an Open Government Licence</a>.</li>\n</ul>\nIf you need further information, please use the form below.\nAll fields marked with a red asterisk * are required","callToAction":"Share Data Under Open Data Licence","introHtml":"Request information on sharing data under an Open Data licence.","icon":10721,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[5],"key":""},{"id":"28","name":"Share New Data","descriptionHtml":"Use this request to publish a new dataset in the BC Geographic Warehouse (BCGW). Before you begin you should have: – The name and IDIR for staff that will create and/or maintain the metadata for the dataset(s) – Completed the <a href=\"https://bcgov.github.io/data-publication/pages/images/Dataset_Model_Current_TEMPLATE.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dataset Model </a> spreadsheet – Determined if your dataset will be published under <a href=\"https://bcgov.github.io/data-publication/pages/open_data_w.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BC's Open Data Licence </a>. To publish as Open Data, you'll need to have completed the <a href=\"https://www2.gov.bc.ca/assets/download/97CF56DB283D4AE08968E4A4C7538D65\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Assessment and Checklist</a> and received approval from your Ministry Information Security Officer (MISO) All fields marked with a red asterisk * are required","callToAction":"Share New Data","introHtml":"Submit a request to share your data through DataBC.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[5],"key":""},{"id":"29","name":"Transfer an Account","descriptionHtml":"To transfer an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. All fields marked with a red asterisk * are required","callToAction":"Transfer an Account","introHtml":"Request a DataBC related account transfer.","icon":10704,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[3],"key":""},{"id":"30","name":"Troubleshoot","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Troubleshoot","introHtml":"Get connected to a DataBC expert who can help solve your issues.","icon":10699,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[1],"key":""},{"id":"31","name":"Update Existing Data","descriptionHtml":"All fields marked with a red asterisk * are required","callToAction":"Update Existing Data","introHtml":"Submit a request to update aspects of an existing dataset.","icon":10718,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10718","groups":[5],"key":""},{"id":"7","name":"ADAM Delegation","descriptionHtml":"","callToAction":"ADAM Delegation","introHtml":"An ADAM Delegator allows a data manager to grant others access secure datasets via tools like secure iMapBC, IMF2 and the Data Distribution Services.","icon":10602,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"118","name":"APS Portal Namespace Approval","descriptionHtml":"When your submission is received, the APS team will review the request. You will be contacted when your namespace is approved or if we require additional details. All fields marked with a red asterisk * are required","callToAction":"APS Portal Namespace Approval","introHtml":"Submit a request to have your namespace approved.","icon":10740,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"8","name":"BC Address Geocoder API Key","descriptionHtml":"","callToAction":"BC Address Geocoder API Key","introHtml":"A Geocoder API key provides applications and developers access to a REST web service that both standardizes and resolves the physical locations of addresses.","icon":10486,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"10","name":"BC Route Planner API Key","descriptionHtml":"","callToAction":"BC Route Planner API Key","introHtml":"A Route Planner API key provides applications and developers access to a REST web service that offers vehicle route plans that are based on the BC Digital Road Atlas.","icon":10486,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"174","name":"Data Policies","descriptionHtml":"","callToAction":"Data Policies","introHtml":"Get help from a data policy expert.","icon":10715,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10615,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"109","name":"Request HectaresBC Data","descriptionHtml":"","callToAction":"Request HectaresBC Data","introHtml":"Request data prior to HectaresBC shutdown.","icon":10706,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Requests"},{"id":3,"name":"Account Management"},{"id":4,"name":"Data Requests"},{"id":76,"name":"Data Policy, Standards and Guidance"},{"id":5,"name":"Data Sharing and Management"},{"id":6,"name":"Web Mapping Requests and Services"},{"id":7,"name":"Location Services"},{"id":2,"name":"API Requests and Services"}],"orderMapping":{"2":[5,4,173,172,55,15,9],"16":[7],"3":[13,17,29,25,232],"6":[148,22,11,12,19,147,145],"1":[14,18,23,30,20],"53":[175],"76":[175],"4":[24,56,21],"7":[15,9,6,57],"5":[28,31,171,26,27,19,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DATABC","userLanguageHeader":"Some DataBC Services Temporarily Down","userLanguageMessageWiki":"We are currently experiencing an outage impacting many of our services (BC Data Catalogue, data distribution services, location services, hosted mapping services). 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