Jira Service Management

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Visit the <a href=\"https://catalogue.data.gov.bc.ca/dataset?type=WebService&download_audience=Public\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BC Data Catalogue. </a></li>\n <li>If you want to submit a feature request or looking for help with specific APIs, visit the <a href=\"https://catalogue.data.gov.bc.ca/dataset?type=WebService&download_audience=Public\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BC Data Catalogue </a> and reach out directly to the API’s point of contact.</li>\n <li>For services that are supported by the API gateway, please visit our <a href=\"http://api.gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">APS Services Portal. </a></li>\n</ul>","callToAction":"Access APIs","introHtml":"Request access to and information about APIs.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[2],"key":""},{"id":"11","name":"Change my Existing Web Map","descriptionHtml":"","callToAction":"Change my Existing Web Map","introHtml":"Submit a request to update my map hosted by DataBC.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[6],"key":""},{"id":"173","name":"Change Organization and/or Business Unit","descriptionHtml":"","callToAction":"Change Organization and/or Business Unit","introHtml":"Submit a request to change the current Organization and or Business Unit associated to the namespace.","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[2],"key":""},{"id":"12","name":"Change/Add Data Layers to My Web Map","descriptionHtml":"","callToAction":"Change/Add Data Layers to My Web Map","introHtml":"Submit a request to change or add a data layer for my map hosted by DataBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6],"key":""},{"id":"25","name":"Close an Account","descriptionHtml":"To close an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. ","callToAction":"Close an Account","introHtml":"Submit a request to close a DataBC related account.","icon":10703,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[3],"key":""},{"id":"13","name":"Create a New Account","descriptionHtml":"To create a new account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/261\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from your director or the data custodian prior to submitting this request. The data custodian is often a director or executive director. Please download a copy of the email approval and upload it to the attachment field below. ","callToAction":"Create a New Account","introHtml":"Request a new account for DataBC related products and services.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[3],"key":""},{"id":"148","name":"Create a New ArcGIS Online Account","descriptionHtml":"","callToAction":"Create a New ArcGIS Online Account","introHtml":"Request a new BC's Map Hub (ArcGIS Online AGO) account.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"145","name":"Data Access Delegator Change Request","descriptionHtml":"","callToAction":"Data Access Delegator Change Request","introHtml":"Submit a request to update delegated authority for enabling data access.","icon":10700,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[6],"key":""},{"id":"14","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"Need a little more information about DataBC, our tools or our services? Let us know how we can help.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[1],"key":""},{"id":"172","name":"Get Help Adding an Organization and/or Business Unit to a Namespace","descriptionHtml":"","callToAction":"Get Help Adding an Organization and/or Business Unit to a Namespace","introHtml":"Let us know if you don’t know your Organization/Business Unit or it is not listed.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[2],"key":""},{"id":"56","name":"Get Help Finding Data in the BC Data Catalogue","descriptionHtml":"","callToAction":"Get Help Finding Data in the BC Data Catalogue","introHtml":"Can't find the data you're looking for in the BC Data Catalogue? Ask a DataBC expert.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[4],"key":""},{"id":"5","name":"Get Help from an API Program Services Expert","descriptionHtml":"Get support with the API Services Portal, find out more about onboarding, report issues, request changes, and ask questions about APIs. You can also chat with us on <a href=\"https://chat.developer.gov.bc.ca/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Rocket.Chat </a> in the #aps-ops channel.","callToAction":"Get Help from an API Program Services Expert","introHtml":"Get support with the API Services Portal, find out more about onboarding, report issues, request changes, and ask questions about APIs.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[2],"key":""},{"id":"6","name":"Get Help with the Geomark Web Service","descriptionHtml":"","callToAction":"Get Help with the Geomark Web Service","introHtml":"Get connected to a Geomark Web Service expert","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[7],"key":""},{"id":"175","name":"Help with Data Policies, Standards and Guidance","descriptionHtml":"Not sure where to start? You can find a full list of policies, standards and guidance related to data on the <a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Policies, Procedures & Standards</a> page.\nWhere to find policies, standards and guidance:\n<ul>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-guideline-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Guideline, Specification or Policy</a></li>\n <li><a href=\"https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/im-it-standards/find-a-standard\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find an IM/IT Standard</a></li>\n</ul>","callToAction":"Help with Data Policies, Standards and Guidance","introHtml":"Get help understanding data policy, standards and guidance.","icon":10706,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[76],"key":""},{"id":"16","name":"Learn About Data Sharing Options","descriptionHtml":"Take a look at our <a href=\"https://bcgov.github.io/data-publication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a> to learn about options available for sharing data through DataBC. If you have questions about data sharing not addressed by our documentation, please submit a request below. ","callToAction":"Learn About Data Sharing Options","introHtml":"Not sure how to make your data available for use or where your dataset(s) should be hosted? Engage with a DataBC data expert to answer your questions.","icon":10719,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[5],"key":""},{"id":"232","name":"Learn More About Accounts and Access","descriptionHtml":"","callToAction":"Learn More About Accounts and Access","introHtml":"Get help understanding more about DataBC account options","icon":10678,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[3],"key":""},{"id":"17","name":"Modify an Existing Account","descriptionHtml":"To modify an existing BC Geographic Warehouse (BCGW) account, for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. ","callToAction":"Modify an Existing Account","introHtml":"Request changes to be made to a DataBC related account.","icon":10701,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[3],"key":""},{"id":"18","name":"Provide Feedback","descriptionHtml":"","callToAction":"Provide Feedback","introHtml":"Send us your feedback so we can continue to improve.","icon":10696,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[1],"key":""},{"id":"19","name":"Publish a Layer File in iMapBC","descriptionHtml":"Use this request to initiate the publication of a new layer file (.lyr) for use in iMapBC or the Layer Library Before a layer file can be created, the following must already exist: – The spatial dataset must already be modelled and published in the BC Geographic Warehouse (BCGW) database. – There must already be a BC Data Catalogue (BCDC) metadata record for the dataset. Dataset not published in the BCGW yet? <a href=\"https://dpdd.atlassian.net/servicedesk/customer/portal/1/group/5/create/28\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Submit a request to share your data through DataBC.</a> ","callToAction":"Publish a Layer File in iMapBC","introHtml":"Submit a request to publish an existing BC Geographic Warehouse spatial dataset as a layer file (.lyr) for presentation in iMapBC.","icon":10712,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[6,5],"key":""},{"id":"171","name":"Rename or Restructure Organizations in the BC Data Catalogue","descriptionHtml":"Organization refers to the ministry or broader public sector organization. Sub-organization refers to the division, branch or program name.","callToAction":"Rename or Restructure Organizations in the BC Data Catalogue","introHtml":"If an Organization or Sub-organization has been renamed or restructured, request an update to reflect changes in the BC Data Catalogue.","icon":10715,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[5],"key":""},{"id":"21","name":"Report a Data Quality Issue","descriptionHtml":"","callToAction":"Report a Data Quality Issue","introHtml":"Report an issue with data quality.","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[4],"key":""},{"id":"55","name":"Report an API Outage","descriptionHtml":"","callToAction":"Report an API Outage","introHtml":"Report an API outage.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[2],"key":""},{"id":"20","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"Report an outage for any DataBC tools or services.","icon":10697,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[1],"key":""},{"id":"22","name":"Request a New Web Map","descriptionHtml":"","callToAction":"Request a New Web Map","introHtml":"Submit a request to work with DataBC to author a web mapping application.","icon":10714,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[6],"key":""},{"id":"24","name":"Request Access to a BC Data Catalogue Dataset","descriptionHtml":"","callToAction":"Request Access to a BC Data Catalogue Dataset","introHtml":"Request access to data found in the BC Data Catalogue.","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[4],"key":""},{"id":"15","name":"Request Access to the BC Address Geocoder","descriptionHtml":"To acquire an API key for the BC Address Geocoder, complete the <a href=\"https://github.com/bcgov/ols-geocoder/blob/gh-pages/bc-location-services/bc-address-geocoder-api-key.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API key request process. </a>\nTo gain access to the Batch Geocoder, complete the <a href=\"https://github.com/bcgov/ols-geocoder/blob/gh-pages/bc-location-services/batch-geocoder-registration.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Batch Geocoder user registration process. </a>\nIf you wish to be informed of future <a href=\"https://github.com/BCGOV/ols-geocoder/blob/gh-pages/whats-new.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API changes </a> please submit the form below.","callToAction":"Request Access to the BC Address Geocoder","introHtml":"Request a BC Address Geocoder API Key","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"9","name":"Request Access to the BC Route Planner","descriptionHtml":"The BC Route Planner is limited to use by the Government of B.C.\nTo acquire an API key for the BC Route Planner, complete the <a href=\"https://github.com/bcgov/ols-router/blob/gh-pages/bc-route-planner-api-key.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API key request process. </a>\nIf you wish to be informed of future <a href=\"https://github.com/bcgov/ols-router/blob/gh-pages/rpng-release-notes.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API changes </a> please submit the form below.","callToAction":"Request Access to the BC Route Planner","introHtml":"Request a BC Route Planner API key (only for use by the Government of B.C.)","icon":10707,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[7,2],"key":""},{"id":"23","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"Suggest an enhancement to our products or services.","icon":10698,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[1],"key":""},{"id":"147","name":"Request Analytics for Hosted SMK Application","descriptionHtml":"","callToAction":"Request Analytics for Hosted SMK Application","introHtml":"Request an analytics report for your hosted Simple Map Kit application.","icon":10695,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[6],"key":""},{"id":"294","name":"Request changes to the FrontCounter BC Discovery Tool or BC Physical Address Viewer","descriptionHtml":"","callToAction":"Request changes to the FrontCounter BC Discovery Tool or BC Physical Address Viewer","introHtml":"Submit a request to update a KML application hosted by Location Services","icon":10716,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[7],"key":""},{"id":"26","name":"Retire/Archive Data","descriptionHtml":"For BC Data Catalogue record archival see our documentation on <a href=\"https://bcgov.github.io/data-publication/pages/dps_bcdc_w.html#archivinga-metadata-record\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Archiving a Metadata Record</a> ","callToAction":"Retire/Archive Data","introHtml":"Submit a request to retire or archive an existing dataset.","icon":10720,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[5],"key":""},{"id":"27","name":"Share Data Under Open Data Licence","descriptionHtml":"For information on Open Data please see:\n<ul>\n <li>What is <a href=\"https://www2.gov.bc.ca/gov/content?id=356DD164F199469698087079C18272F5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data</a>?</li>\n <li>To publish Open Data for BC Government Organizations, please refer to the <a href=\"https://bcgov.github.io/data-publication/pages/open_data_w.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Workflow</a>. In order to publish under Open Data, you will need to complete the <a href=\"https://www2.gov.bc.ca/assets/download/97CF56DB283D4AE08968E4A4C7538D65\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Open Data Assessment and Checklist</a> and attach it to this request.</li>\n <li>For broader public sector organizations, please see <a href=\"https://bcgov.github.io/data-publication/pages/open_data_licence_create.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Creating an Open Government Licence</a>.</li>\n</ul>\nIf you need further information, please use the form below.","callToAction":"Share Data Under Open Data Licence","introHtml":"Request information on sharing data under an Open Data licence.","icon":10721,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[5],"key":""},{"id":"28","name":"Share New Data","descriptionHtml":"Use this request to publish a new dataset in the BC Geographic Warehouse (BCGW). Requirements for submitting this request: 1. Your source data is in a final state and ready to publish. If you are unsure about your data's readiness, submit a request to <a href=\"https://dpdd.atlassian.net/servicedesk/customer/portal/1/group/5/create/16\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn About Data Sharing Options </a>. 2. A completed <a href=\"https://bcgov.github.io/data-publication/pages/images/Dataset_Model_Current_TEMPLATE.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dataset Model </a> file ","callToAction":"Share New Data","introHtml":"Submit a request to share your data through DataBC.","icon":10717,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[5],"key":""},{"id":"57","name":"Technical Support for the BC Address Geocoder, BC Route Planner or Geomark Web Service","descriptionHtml":"","callToAction":"Technical Support for the BC Address Geocoder, BC Route Planner or Geomark Web Service","introHtml":"Get support, report issues, and ask questions","icon":10708,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[7],"key":""},{"id":"29","name":"Transfer an Account","descriptionHtml":"To transfer an account for the BC Geographic Warehouse (BCGW), for staff in the Natural Resource Ministries please visit the <a href=\"https://apps.nrs.gov.bc.ca/int/jira/servicedesk/customer/portal/1/create/42\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRM IT Portal</a>. For all other Ministries please email the NRM Service Desk at <a href=\"mailto:NRMenquiries@gov.bc.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NRMenquiries@gov.bc.ca</a>. Director's Approval Required Please obtain approval from the Custodian prior to submitting this request. The custodian may be a Director or Executive Director of a Branch. Please download the custodian’s email approval and upload it to the attachment field below. ","callToAction":"Transfer an Account","introHtml":"Request a DataBC related account transfer.","icon":10704,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[3],"key":""},{"id":"30","name":"Troubleshoot","descriptionHtml":"","callToAction":"Troubleshoot","introHtml":"Get connected to a DataBC expert who can help solve your issues.","icon":10699,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[1],"key":""},{"id":"31","name":"Update Existing Data","descriptionHtml":"","callToAction":"Update Existing Data","introHtml":"Submit a request to update aspects of an existing dataset.","icon":10718,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10718","groups":[5],"key":""},{"id":"7","name":"ADAM Delegation","descriptionHtml":"","callToAction":"ADAM Delegation","introHtml":"An ADAM Delegator allows a data manager to grant others access secure datasets via tools like secure iMapBC, IMF2 and the Data Distribution Services.","icon":10602,"iconUrl":"https://dpdd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"118","name":"APS Portal Namespace Approval","descriptionHtml":"When your submission is received, the APS team will review the request. You will be contacted when your namespace is approved or if we require additional details. 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